At Xeniks we try our best to make sure that all products are free from manufacturing defects but there’s really no way for us to ensure that the product is in 100% working condition without actually opening it up. On the off-chance that a manufacturing defect is found in a product you’ve just bought from Xeniks, you can raise a request for replacement.
Every BRAND-NEW Xeniks PRODUCT purchased directly from one of our official selling channels is covered by a 12 months warranty.
To claim the 12 MONTHS warranty, register the product within 10 days of purchase on the Xeniks official website (www.xeniks.com)
The item can be replaced only once within the warranty period.
The WARRANTY PERIOD begins on the date of purchase.
If purchased on 3rd party websites or retailers, the product must be registered on our website within 10 days of receipt of product to be eligible for warranty claims.
If the product is determined to be defective, Xeniks will replace the product or its defective parts (with new or refurbished product).
Accessories are not covered under warranty.
XENIKS UNDERTAKES THE PRODUCT REPLACEMENT IF:
The product doesn’t work or is defective due to improper materials or workmanship
The product arrived with missing parts or accessories
The product arrived damaged
THE FOLLOWING CASES ARE NOT COVERED BY THE XENIKS REPLACEMENT:
Purchase of the product from un-authorised persons or shopping channels
Minor faults in the quality of a product which do not affect the product’s value or technical condition
Sound characteristics (sound is a subjective matter and is not warranted)
Faults resulting from improper use (e.g. mechanical damage, liquid damage, chemical damage, incorrect operating voltage, improper use); the proper use conditions are – stated in the user’s manual
Damages or defects caused by normal wear and tear (scratches, attritions, abrasions etc.), extreme temperature or humidity
Faults resulting from accidental or intended damage
Any modification of Xeniks products made by you or a third party
Damage due to acts of nature or God. For example; lightning strikes, and the like
Battery ( In-built )
To request replacement, the customer needs to reach out to our customer service team by contacting us on the website or emailing us at firstname.lastname@example.org or calling us at customer care number 9173702737. The Customer Service Team after looking into your complaint will take an appropriate decision. If the replacement is authorised, the customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself. Authorization does not guarantee exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.